Richmond, VA - IT Support Pricing
Get fast IT service and support in Richmond!
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More productivity
More predictability
More profitability
Base Program
Starts at $400 monthly
Problem Prevention
- Real-Time Monitoring: Alerts for system issues (viruses, memory, etc.) to minimize downtime and prevent service interruptions.
- Manufacturer Updates: Regular HP, Dell, and Lenovo updates for optimal hardware performance and reliability.
- Feature Pack Updates: Timely Microsoft Office 365 updates for enhanced productivity and security.
- Asset Tracking: Detailed reports for proactive IT equipment planning, reducing unexpected costs.
- Documentation: Centralized repository for quick resolution of recurring issues.
- System Tuning: Optimizes workstations for peak performance, extending hardware life and improving productivity.
Essential Security
- Virus Protection: Real-time protection against threats, ensuring business continuity.
- Network Security: Multi-layered protection for Windows and internet connections, preventing unauthorized access.
- Next-Gen Security: Predictive threat protection for early detection of attacks.
- Patch Management: Timely patches for security vulnerabilities, keeping systems up-to-date.
- Deep Scans: Regular scans to identify and eliminate dormant threats.
- Ransomware Prevention: SentinelOne software with 24/7 monitoring for quick attack remediation.
Disaster Recovery
- Data Loss Prevention: Reliable recovery plans to safeguard data from disasters.
- Beyond Microsoft Retention: Extended email and data retention for critical communication protection.
- Unlimited Storage: Scalable backup solutions for business growth.
- Full Restores: Recovery options for SharePoint, OneDrive, and Office 365 to minimize business disruption.
- Granular Restores: Fast restoration of specific files or conversations without full system recovery.
User Support
- Support Block: Includes 2 hours of remote and onsite support, planning, etc.
- Proven Reliability: Consistently high-rated service with quick response times and minimal downtime.
- Efficient Fixes: Expert troubleshooting for fast and accurate solutions.
- Specialized Support: Expertise in your business-specific software ensures smooth operations.
- Ticketing System: Real-time issue tracking for accountability and swift resolutions.
- Certified Experts: Microsoft-certified technicians meeting industry standards.
- System Diagnostics: Real-time analysis to quickly identify and resolve technical issues.
- Comprehensive Documentation: Detailed client configurations for consistent support across technicians.
- Checklists: Clear processes to ensure expectations are met and service delivery is consistent.
“As a small business, we rely totally on Franklin IT for our computer support.”
Patrica B, BizRatings.com
Optional Services
Need additional support for your business? We offer several add-on services.
Unlimited Remote Support
- No Monitoring Hassle: Unlimited access to support without time limits.
- Instant Assistance: Employees can get help directly, speeding up resolutions.
- Predictable Budgeting: Flat-fee model ensures no surprise costs.
- Lifecycle Planning: Continuous tech oversight for long-term efficiency.
- Vendor Management: Liaison with third-party vendors for seamless tech integration.
- Fractional CIO: Strategic guidance to align tech with business goals.
- Disaster Recovery: Planning to ensure business continuity during crises.
- Hands-Free Management: We handle IT management so your team can focus on their core work.
Insurance Carrier Cybersecurity Controls
- Cybersecurity Compliance: Meet insurance provider requirements to avoid claim denials.
- Multi-Layered Protection: Defend against hackers accessing sensitive data.
- Web Blocking: Prevent access to dangerous or malware-infected sites.
- Employee Protection: Safeguard employees from harmful online content.
- Web Usage Monitoring: Track internet activity to ensure productivity.
- Security Awareness Training: Ongoing training to reduce security risks.
Microsoft Windows Server Backup
- Disaster Recovery: Full protection against catastrophic data loss.
- Frequent Backups: Hourly local backups, daily offsite rollups, and routine test restores.
- Cloud Storage: Quarterly cloud testing to ensure rapid recovery.
- Quick Recovery: Overnight server restoration minimizes downtime.
Internet Firewall Appliance
- Comprehensive Network Security: Hardware protection against unauthorized access.
- Real-Time Intrusion Prevention: Monitors and stops threats like hackers and exploits.
- Remote VPN Access: Secure, encrypted remote access for employees.
- Daily Security Maintenance: Regular backups and updates for ongoing protection.
- Warranty Coverage: Free overnight replacement for hardware failures.
Look at all you get with Franklin IT Solutions...
Fast Support
We won’t keep you waiting.
Guaranteed Service
We’ll fix it right the first time.
Predicable Billing
We won’t send surprise invoices.
Problem Prevention
We catch issues proactively.
Knowledge & Expertise
We’re Microsoft tested & certified.
Clear Communication
We’ll always keep you updated.
Strategic Planning
We’ll align your tech with your goals.
No-Risk Trial
We’ll give you 30-day free trial.
Easy Switching
We make transitions seamless.
In addition to our Microsoft and Office 365 expertise, our specialties include:
Peace of mind is just three steps away!
1. Get on the phone with us.
Tell us about your IT headaches and find out if we’re the right fit. No obligation.
2. Get 30 Days of FREE, outsourced IT support.
You read that right. Try us out for 30-Days at no cost to you. There’s no catch. If we don’t impress you, don’t hire us.
3. Get peace of mind.
Know you’ve got a responsive team keeping your data secure, your systems updated, and your team productive. Breathe a sigh of relief knowing your technology is FINALLY predictable, secure, and reliable.
There are good reasons our clients stay with us long-term.
“Always does a great job!”
“Chuck is always great to work with.”
“Absolutely fantastic! Topnotch! It's a breath of fresh air dealing with truly client centered people.”